Privacy Policy

This Privacy Policy explains what information pryve.lol collects, how we use it, and the choices you have. By using pryve.lol, you consent to the practices described here.

1. Information we collect

Account information

When you create an account, we collect your email address and a password (stored in hashed form by our authentication provider, never in plain text). You may also sign in using Google, in which case Google authenticates you and shares the account details needed to sign you in.

Profile information

To build your profile, you may provide a username, display name, bio, pronouns, location, avatar, banner, and background image, plus gallery images, a Discord username and status, and music — either an official embed from a service such as Spotify, YouTube, SoundCloud, or Apple Music, or an audio file you upload. Any badges you hold, including a supporter badge tied to a support membership, are shown on your profile. This information is public on your profile to the extent you choose to display it.

Uploaded content

Images and audio files you upload (avatar, banner, background, gallery, and self-hosted music tracks) are stored by our hosting platform so they can be displayed or played on your profile. Uploaded audio files are stored publicly to allow visitors to play them. You control what you upload and can remove it at any time.

Links

The titles, descriptions, and URLs of links you add to your profile are stored so they can be displayed on your page. The destinations are external sites that pryve.lol does not control.

Analytics and usage data

We collect analytics to understand and improve the Service, including profile views and link clicks, referrer information (where a visitor came from), and aggregated trends. For visitors who are not signed in, this is collected without identifying them personally.

IP addresses and device/browser information

When you (or visitors to your profile) access the Service, our infrastructure may log IP addresses and standard device/browser information (such as user-agent) for security, abuse prevention, and analytics purposes. This information is typically retained only as long as needed for these purposes.

Cookies and similar technologies

We use cookies and similar technologies to keep you signed in and to operate the Service. See our Cookie Policy for details and your options.

Authentication information

We keep authentication tokens and session information so you stay signed in. These are tied to your account and are revoked when you log out.

Advertising and measurement

We use Google Ads to help people find pryve.lol. When someone arrives from one of our ads, or completes a sign-in or a purchase after seeing one, Google receives limited event information (for example that a signup or a purchase happened) together with a cookie or similar identifier, so we can tell whether a campaign worked. We do not send your email address, your profile content, or your payment details to Google for this purpose. Advertising and measurement technologies are only used where the visitor has accepted them in our consent notice; declining them leaves them switched off.

Policy acceptance records

When you accept our Terms, Privacy Policy or another policy, we keep a record of which version you accepted and when, so we can show that the current version applies to your account.

Payment information

If you purchase pryve.lol+ or a support membership, payment processing and card details are handled by our payment provider, Stripe. Your card number and billing address are entered directly with Stripe and pryve.lol does not receive or store them. From Stripe we receive limited identifiers (such as a customer and subscription reference) and billing status, which let us open your billing portal and keep your access in step with your payments. We keep our own record of each membership (such as tier, plan, and billing period) for accounting, support, and to know which features and perks to unlock.

Support conversations

When you ask the support assistant a question or raise a support ticket, we store the conversation, the ticket, and the details needed to answer you (your username, email and current plan). Messages you send to the assistant are processed by a third-party AI provider so it can generate a reply, and the assistant's answers are drawn from our help centre. If your request needs a person, the conversation is passed to our staff with your ticket. We do not use your support conversations to train AI models.

2. How we use information

• To create and maintain your account and profile.
• To display your public profile and links to visitors.
• To provide analytics about your profile's views and link clicks.
• To operate, secure, and improve the Service.
• To detect, prevent, and respond to abuse, fraud, and policy violations.
• To communicate with you about your account, support requests, and important updates.
• To answer support questions through our automated assistant and, where needed, our staff team.

3. Third-party services

pryve.lol relies on third-party services to operate, including authentication (such as Google sign-in), file, image, and audio hosting, music embeds (such as Spotify, YouTube, SoundCloud, and Apple Music), Discord, payment processing (Stripe), advertising and measurement (Google Ads), and the AI model provider that powers the support assistant. These providers process information according to their own policies when you use those features. When a profile displays an embedded music player or Discord widget, those services may set their own cookies and collect data as described in their own policies. pryve.lol does not control these third-party services.

4. Data retention

We retain your account and profile information for as long as your account is active. Aggregate, de-identified analytics may be kept longer for trend analysis. Security and abuse-prevention logs are retained only as long as needed for those purposes. Support conversations and tickets are kept while your account is open and for a reasonable period afterwards so we can keep a support history, then removed.

5. Data deletion

You can edit or remove content from your profile at any time. You may request deletion of your account, which removes your profile and associated personal information, subject to limited retention required for security, legal, or accounting obligations.

6. Security

We take reasonable measures to protect your information, including hashed passwords, access controls, and secure infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, or to object to certain processing. You can manage most information directly through your profile and account settings. For other requests, contact us using the details below.

8. Children's privacy

The Service is not intended for children under the minimum age described in our Terms. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us personal information, contact us.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Where a change materially affects how we handle your information, we show the revised policy in the app and ask you to accept it, and we record the version and date you accepted.

10. Contact

Privacy questions or data requests? Email us at pryve.lol.legal@protonmail.com.