Refund & Cancellation Policy

This policy explains how purchases, subscriptions, cancellations, and refunds work for pryve.lol+ and other paid services offered by pryve.lol, including support memberships.

1. How pryve.lol+ is billed

pryve.lol+ is a one-off purchase. You pay the price shown at checkout once, and Creator Mode stays on your account for good. It is not a subscription: there is no billing period and no renewal. Support memberships are separate recurring subscriptions, and each one has its own billing period.

2. Renewal

pryve.lol+ never renews, so there is no renewal charge to expect. Support memberships renew automatically at the start of each new billing period using the payment method on file, until you cancel; the renewal amount is the fee in effect at the time of renewal.

3. Cancellation

There is nothing to cancel on pryve.lol+ — access is not time-limited and no further charge is ever made after the purchase. Support memberships can be cancelled at any time from the Manage option on the Supporters page, which opens our payment provider's secure billing portal. Cancellation stops the next renewal, and you keep the perks you paid for until the end of your current billing period.

4. Changing your support tier

pryve.lol+ has a single price, so there is no plan to change. Supporters can change tier, or move between monthly and annual billing, at any time from the Supporters page: the change is applied to the subscription you already have, so you never hold two memberships at once, and the unused part of the period you paid for is credited against the difference.

5. Refund eligibility

• pryve.lol+ (one-off): You may request a refund within 14 days of purchase, provided you have not made significant use of Creator Mode during that time. After 14 days the purchase is non-refundable.
• Support memberships: You may request a refund within 14 days of the start of a billing period or renewal, provided you have not made significant use of the tier's perks during that time. A tier change is prorated rather than refunded, and you are never charged for two memberships at once.
• Termination for violation: If your account is terminated for violating our Terms or policies, no refund is owed.

Refunds, when approved, are returned to the original payment method and may take several business days to appear, depending on your provider.

6. What happens when a support membership ends

When a support membership's billing period ends, your profile returns to the standard limits and any badge or effect tied to that membership is removed until you support us again. Your profile, links, and content stay available. Ending a support membership never affects pryve.lol+, which stays on your account.

7. Losing pryve.lol+ access

Access bought as pryve.lol+ stays in place without needing to be renewed or maintained. It can only be withdrawn where an account is terminated or suspended for violating our Terms or policies, in which case no refund is owed. We are not responsible for customizations a member removes themselves.

8. Changes to pricing

We may change the price of pryve.lol+ for future purchases, and support membership prices for future billing periods; changes are communicated in advance. A price change never affects access already bought, and existing support subscriptions continue at the current rate until the next renewal.

9. Contact

Billing and refund requests are decided by our staff team, not by our support assistant. The assistant will take down the details and pass the request on, and a person will follow up with you.

Billing or refund questions? Reach us through our contact page.